We’re excited to invite you to the upcoming SCSAE Membership Meeting, taking place on May 14 from 11:30 AM to 1:30 PM at the Hilton Columbia Center (924 Senate Street, Columbia, SC 29201).

Our featured presentation will focus on "Leveraging Customer Experience to Grow Success for Your Customers, Colleagues, and Organization" with guest speaker, Greg Melia. We encourage you to read more details below.

Following the meeting, we’ll be offering a tour of the newly renovated Hampton Inn in the Vista (822 Gervais Street), so don’t miss out on this opportunity to see their updated spaces! Five-hour parking deck vouchers are available for $6.50 per voucher. 

A big thank you to the Hilton Columbia Center and Hampton Inn Downtown Vista for graciously hosting this event.

Come out and support the SCSAE Scholarship Fund at our exciting Cornhole Tournament! The event will take place at Steel Hands Brewing (2350 Foreman St, Cayce, SC 29033) from 4:00 PM to 6:00 PM.

Whether you join as a team or individual player, sponsor, or just come to watch and enjoy the fun, we’d love to have you participate and support this great cause! Click here to view available sponsorships.

Click here to register for both events. 

Leveraging Customer Experience to Grow Success for Your Customers, Colleagues, and Organization with Greg Melia

You’ve probably heard someone say, “That’s a not a good customer experience.” or “I’m a raving fan of that organization.”  Come peek behind the curtain of the world of customer experience with the CEO of the world’s leading customer experience (CX) association.  Greg will reveal the roots and fundamentals of CX; give commentary on trends and emerging issues, and introduce you to a few tools and techniques you can use right away.  You’ll leave with fresh perspective and strategic insights you can use to advance your company or association.    

Goals/Learning Objectives:

• Introduce the concept of Customer Experience (CX) management.

• Provide context for how CX is used as a differentiating business strategy by for-profit, non-profit, and governmental organizations.

• Learn three techniques used to collaborate, design and deliver smooth customer journeys

• Strengthen your ability to identify improved, sustainable business outcomes

This presentation is approved for one hour of CE credit.